Frequently Asked Questions
Everything you need to know about bringing Sage & Sill into your home.
How long will it take for my order to arrive?
Most orders are processed within 2-3 business days. Depending on your location, shipping typically takes between 7 to 15 business days. You will receive a tracking number via email as soon as your package departs our warehouse.
What is your return policy for home decor items?
We offer a 30-day return policy for most items. Products must be unused, in their original packaging, and in the same condition that you received them. Please contact our support team to initiate a return request.
Do you offer international shipping?
Yes, Sage & Sill ships to most countries worldwide. Shipping costs and delivery times vary by destination and will be calculated at checkout.
What should I do if my order arrives damaged?
We take great care in packaging our products, but accidents can happen during transit. If your item arrives damaged, please take photos of the item and the packaging and contact us within 48 hours of delivery for a replacement or refund.
Are your planters and pots suitable for outdoor use?
While many of our items are designed for indoor aesthetics, specific products are weather-resistant. Please check the individual product descriptions for material details and outdoor suitability.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.